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Creating and implementing a successful IT Service Management (ITSM) strategy requires a detailed architectural and design plan of the Enterprise Management Systems to be used. The Gartner Group reported that 70% of all Enterprise Management packages deployed failed to fully implement. The main reason cited is the failure to architect, design, and plan the solution. The effective design and architecture of an Enterprise Management System will greatly assist the achievement of IT Service Level Objectives and meet the IT Service Level Agreements once the full system is deployed.
Many IT organizations have attempted to deploy Enterprise Management System (EMS) tools with varying degrees of success. Cost-effective implementations are kept operational while difficult deployments become shelf-ware.
Net Direct Systems will apply our extensive experience with a broad range of EMS tools and ITSM best practices to recommend a cost effective deployment strategy making maximum use of existing investments.
Contact Us today to learn how NDS professional services can add value to your organization.